Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how swiftzenora.top d.o.o. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website swiftzenora.top or use our services. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Data Controller Information

The data controller for your personal information is swiftzenora.top d.o.o., a company registered in Croatia with registration number 824637915. Our registered address is Jurišićeva ulica 53, Zagreb, 10341, Croatia. For privacy-related enquiries, please contact us at [email protected] or call +385 15195004.

Data We Collect

We collect and process the following types of personal data when you interact with our website and services. Our data collection practices are designed to provide you with the best possible service whilst respecting your privacy rights:

• Contact Information: Name, email address, phone number, and company details when you submit enquiries or contact forms
• Communication Data: Records of correspondence, including emails and phone calls
• Website Usage Data: IP address, browser type, device information, pages visited, and interaction patterns
• Business Information: Company details and business requirements shared during consultations
• Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required. Our use of your data enables us to provide professional retail analysis services and maintain effective business relationships:

• Service Provision: To deliver retail profit margin analysis and benchmarking services
• Communication: To respond to enquiries, provide customer support, and maintain business correspondence
• Website Improvement: To analyse website performance and enhance user experience
• Legal Compliance: To meet regulatory requirements and legal obligations
• Business Development: To understand client needs and improve our service offerings
• Marketing Communications: To send relevant business information with your consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interests: For business operations, service improvement, and client relationship management
• Consent: For marketing communications and non-essential cookies
• Contractual Necessity: To fulfil our obligations under service agreements
• Legal Compliance: To meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Generally, we keep contact information and communication records for up to 7 years for business and legal compliance purposes. Website analytics data is typically retained for 26 months. You may request earlier deletion of your data subject to our legal obligations and legitimate business interests.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Economic Area (EEA), your personal data is generally processed within the EEA. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable laws. In Croatia, the supervisory authority is the Croatian Personal Data Protection Agency (AZOP).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Additional Information

For more information about our data practices, please refer to our related policies:

• Cookie Policy - Detailed information about cookie usage
• Terms of Service - Terms governing the use of our services

This Privacy Policy is effective as of January 2026 and applies to all users of swiftzenora.top and our services.